NLNº 34Restaurants & Dining

UK delivery market grows 8.2% as dine-in collapses: supermarkets move in

Pizza Hut closes 68 UK restaurants with 1,210 job losses as delivery grows 8.2% and supermarkets pitch sub-£30 restaurant-quality ready meals at diners priced out.

· 4 min at the table

Menu du jour

  1. First course

    Pizza Hut is closing 68 UK restaurants, cutting 1,210 jobs.

  2. Second course

    UK delivery market grew 8.2% in 2023-24 versus 2.5% for eat-in restaurants (Euromonitor).

  3. Third course

    Charlie Bigham's sales rose almost 9% to £144m in the year to August 2024; pre-tax profit up more than a third to £7.6m.

  4. Fourth course

    DoorDash agreed to buy Deliveroo in a £2.9bn deal in May.

  5. Fifth course

    UK restaurant insolvency rate is twice the all-industry average (Coface).

Pizza Hut has announced the closure of 68 UK restaurants this week, cutting 1,210 jobs, as new data shows visits to UK casual dining venues fell almost 8 per cent in the nine months to September against the same period in 2024. The numbers frame an accelerating shift: the UK delivery market grew 8.2 per cent between 2023 and 2024, more than three times the 2.5 per cent growth recorded by eat-in restaurants, according to Euromonitor.

Supermarkets are now positioning themselves directly against restaurants. Charlie Bigham's, the premium ready meal supplier, has launched a Brasserie collection exclusive to Waitrose, headlined by a beef wellington for two priced just under £30 – aimed squarely at would-be restaurant-goers priced out of dining out.

"Showstopping food doesn't always have to mean going out," founder Charlie Bigham said at the launch. The range includes coq au vin and venison bourguignon.

Tesco followed last month with its Finest Chef's Collection of "restaurant quality" ready meals priced up to £20. Recipe box provider Gousto has rebranded its luxury tier with lines called "The Fine Dine In" and "Gastropub".

What is driving the eat-at-home economy?

"Eating out has become so much more expensive at a time when consumers are pressed," said Simon Stenning, founder of advisory firm FutureFoodservice. "Supermarkets are fighting back ... and exploiting the cost challenges that the restaurant industry faces."

The economics favour the shift. ONS data shows the cost of eating at restaurants and cafes in September was about a third higher than in December 2019. UK households have curbed spending more than anywhere else in the G7 since 2020, squeezed by high interest rates and economic uncertainty.

British operators also carry higher labour costs following minimum wage increases and higher national insurance contributions from Chancellor Rachel Reeves' 2024 budget, in force since April.

"Restaurants are in a tough spot: the higher your labour ratio, the more you may have to put on price, and the more [customer] volumes could go down as a result," said Peel Hunt analyst Douglas Jack. "As on-trade tax rates rise, eating in becomes the new dining out."

Credit insurer Coface reports a "clear uptick in insolvencies" since the budget, disproportionately hitting lower-paid sectors like hospitality. The insolvency rate among UK restaurants and mobile food businesses is now twice the all-industry average, according to Coface figures shared with the Financial Times.

Who is winning and losing?

The at-home economy is paying for some. Charlie Bigham's supplier posted sales up almost 9 per cent to £144 million in the year to August 2024, with pre-tax profits up more than a third to £7.6 million.

Consolidation is accelerating the delivery side. DoorDash agreed in May to buy Deliveroo in a £2.9 billion deal, ending the UK company's turbulent run on public markets.

The squeeze is harshest in the mid-market. "Middle-income households – the lifeblood of mid-market restaurants – are reallocating their spending as they face unique financial pressures," said Nicholas Found, consultant at Retail Economics. That cohort is "looking to trade down, cut alcohol orders, shift to smaller portions, or retreat to at-home treats."

US data points the same way. Dine Brands (IHOP, Applebee's), Sweetgreen, Wendy's and Denny's all warned investors in August that consumer hesitancy was hurting sales. Americans ate 1 billion fewer restaurant meals in the first quarter than a year earlier, according to Circana. Morgan Stanley analyst Brian Harbour called US chain fast food "the weakest part of the market today". McDonald's chief executive Chris Kempczinski told an August earnings call that low-income consumers were skipping meals or "trading down to eating at home".

Can restaurants fight back?

Some operators are joining the trend. Itsu, Zizzi and PizzaExpress have added premium products – chilled sushi, "elevated" pizza flavours – to their supermarket ranges. Others cannot. David Roberts of law firm CMS, co-owner of steakhouse chain Blacklock, said his restaurant's gravy could not be retailed "because we'd have to put a whole lot of chemicals in there" for a commercially viable shelf life.

Operators who keep drawing crowds are selling experience over sustenance. Evolv Collection shipped in 5 tonnes of sand this summer to build a temporary beach at its London riverside restaurant Le Pont de la Tour. "People go out less than they might have done before, but when they do, they're spending more and they're seeking higher quality," said chief executive Martin Williams.

"Good is not good enough any more: you need to be exceptional or you need to have something that nobody has," said Kurt Zdesar, founder of Chotto Matte.

Prezzo Italian chief executive James Brown said cooking content on platforms like Netflix has raised home cooking skills, so "expectations on quality are now much higher" when customers do dine out.

The sector's next test comes with Christmas trading, when operators will learn whether experience-led investment – from pop-up beaches to premium supermarket ranges – can offset a delivery market still growing at pace and an insolvency rate running at double the national average.

via subscribe.afr.com (Original)

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Grace Kim

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Market editor covering consumer brands and retail at Eurotables Report.

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